Shipping Policy

At Tell the Time Co., we ensure every timepiece is shipped securely and discreetly for your peace of mind.

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Order Processing

All orders must be paid in full and cleared before shipment is arranged.
Orders are typically processed within 1–2 business days following payment confirmation.

For security purposes, we reserve the right to request additional verification prior to dispatch.

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Domestic Shipping (Australia)

• Orders are dispatched within 1–2 business days after full payment is received.

• All domestic shipments are sent via overnight express delivery.

• Signature on delivery is required for all watch shipments.

• Tracking details will be provided once your order has been dispatched.

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Shipping insurance is available at the customer’s expense unless otherwise agreed in writing prior to dispatch.
If insurance is declined, Tell the Time Co. is not responsible for loss or damage once the parcel has been handed to the courier.

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Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately at admin@tellthetimeco.com.

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International Shipping

For all international orders, please email us at admin@tellthetimeco.com to arrange shipment.

International shipping is handled on a case-by-case basis to ensure:

• Appropriate courier selection

• Optional insurance coverage

• Compliance with import/export requirements

• Accurate customs documentation

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All international shipping costs, insurance (if selected), and any applicable customs duties or taxes are the responsibility of the buyer unless otherwise agreed.

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Risk & Liability

Risk transfers to the buyer once the item has been dispatched and handed over to the courier, unless insured shipping has been arranged.

While we take every precaution to package items securely, Tell the Time Co. is not liable for courier-related delays, loss, or damage where insurance has not been selected.