Return Policy

At Tell the Time Co., we stand behind the quality and authenticity of every timepiece we sell. Please read the following policy carefully before making your purchase.

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Returns & Exchanges

We accept returns or exchanges only for products that arrive damaged or defective.

If you believe your item is defective or was damaged in transit, please email us at admin@tellthetimeco.com within 30 days of delivery. Claims submitted outside of this period may not be eligible for review.

To initiate a return request, please provide:

• Proof of purchase (tax invoice or order confirmation)

• Clear photographs of the defect or damage

• A brief description of the issue

All claims must be submitted via our official contact channels.

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Inspection Process

Once your return request is approved, we will provide a prepaid return shipping label for defective-item returns.

After we receive the item, it will undergo inspection to verify the reported issue. The watch must be returned in the same condition it was received, including all original packaging, accessories, documentation, and protective materials.

We reserve the right to decline returns if:

• The item shows signs of wear, misuse, alteration, or damage not present at delivery

• The defect was not reported within the 30-day window

• The watch has been opened, tampered with, or serviced by a third party

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Refunds

If your return is approved following inspection, a refund will be issued to your original payment method within 7 business days.

Please note:

• Processing times may vary depending on your financial institution

• Shipping fees (if applicable) are non-refundable unless the return is due to a verified defect

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Exchanges

Where stock is available, we may offer an exchange for the same model. If an identical replacement is not available, a refund will be processed in accordance with the policy above.

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Non-Returnable Items

Due to the nature of luxury timepieces and market volatility, we do not accept returns for:

• Change of mind

• Incorrect sizing after purchase

• Market price fluctuations

• Buyer’s remorse

We encourage customers to ask all questions prior to purchasing to ensure confidence in their decision.

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Australian Consumer Law

This policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation.